Help

Questions & allergens

The things people ask at the counter and by email, answered in the same words we would use in person.

01

Coffee & orders

How fresh is the coffee?

Roasted Tuesday or Thursday and shipped within 48 hours. The roast date is on every bag — not a best-before date six months out.

Whole bean or ground?

Either, at no extra cost. Tell us the method and we grind for it: V60, AeroPress, espresso, French press or moka.

How long does it keep?

Filter lots are at their best from day four to about week five. Espresso wants a week of rest first. After two months it is still coffee, just quieter.

Where do you ship?

Greece next day for the mainland, two to three days for the islands. Cyprus three to four days at €4. Rest of the EU on request over €60.

Something arrived wrong

Email [email protected] with the order number and we replace it on the next roast, no photographs or forms required.

Do you buy back equipment?

No, but we will service anything we sold you and we will tell you honestly when a repair is not worth it.

02

At the bar

Can I work from the counter?

For an hour or two on weekdays, yes, and there are sockets. On Saturday mornings we ask you not to — there are eight seats and a queue.

Do you take cards?

Cards, phones and cash. There is no minimum spend.

Is there a decaf?

Always. Sugarcane EA, available as espresso and as filter, and it is genuinely good — we would not pour it otherwise.

Can I bring a dog?

Yes, at the counter and in the back room. There is a water bowl by the door.

03

Allergen information

Milk alternatives, syrups and pastries. The full printed table is at the bar and we will always check a specific item for you.

Item	Contains	May contain
Oatly Barista	Gluten (oats)	—
Alpro Soya	Soya	—
Almond milk	Nuts (almond)	—
Coconut milk	—	—
Cardamom bun (Estrella)	Gluten, egg, milk	Nuts
Spanakopita, vegan (Estrella)	Gluten	Sesame
Almond croissant (Estrella)	Gluten, egg, milk, nuts	—
Sourdough, tahini & honey	Gluten, sesame	Nuts
Greek yoghurt & granola	Milk, gluten, nuts	Sesame

Still stuck

Ask us anything

[email protected] for everything, [email protected] for wholesale, [email protected] for press.

Contact us